Payment FAQs

How do I deposit money to my William Hill account?

William Hill accepts several payment methods for funding your account.  Currently, we can accept credit/debit cards (Visa and MasterCard), ACH (eCheck), and the William Hill Prepaid Card.  We can also accept cash deposits at one of our retail locations: Monmouth Park Sports Book and William Hill Sports Book at Ocean Resort Casino.

Why was my credit card declined?

Be sure to check the billing address information you provided matches the information on file with your banking institution and the CVV is correct.  If the information is accurate, your bank may not support the payment.  Unfortunately, some major providers of US credit cards, including Capital One, Bank of America and Chase (debit cards), are currently declining transactions on regulated gaming   websites.  You can attempt a transaction if you have a different card. We can also accept an ACH transfer (eCheck)  from your bank or you can enroll in a William Hill Prepaid Card as an alternative for direct payment.

Why was I charged a fee from my bank for a credit card deposit?

Because gaming websites are converting credit card transactions to cash deposits, your bank considers this a cash advance and charged a cash advance fee.  William Hill does not control this fee or derive any benefit from the additional charge. To avoid fees on future deposits, consider a William Hill Prepaid Card.  (see below for more details).

What is the William Hill Prepaid Card?

The William Hill Prepaid Card is a prepaid account card you can use to fund your William Hill Sports account with your credit /debit card or an eCheck.  Since the Priority Access Card is used for more than just internet gaming, banks can approve your transaction as they would any other internet transaction, with no cash advance fee (see above).  Once funded, the card can be used, easily and quickly, to transfer funds to the William Hill Sports Book.  The card can also be used everywhere Discover is accepted or for cash withdrawals from ATM’s. You can enroll by selecting the William Hill Prepaid Card from the Deposit Funds option.

How do l make a deposit at a William Hill retail location?

Our retail locations are  Monmouth Park Sports Book and William Hill Sports Book at Ocean Resort Casino. You can make a deposit at one of our sports book windows.  Bring a valid ID and your William Hill account number for your deposit.  Click on the location above for additional information about directions and hours of operation for the William Hill Sports Book.

Are there limits to the amount I can deposit to my account?

There is a $20 minimum for deposits made to the William Hill Sports Account.   The maximum deposit to your William Hill Sports Account depends on the source of your deposit.  You can deposit up to the entire balance from your William Hill Prepaid Card.  You can deposit up to $1000 from your credit/debit card.  The ACH (eCheck) limit will be set once you have entered your banking information.

How long do I need to wait to place a wager once I have deposited to my account?

Your funds should be immediately available to wager after a successful deposit.  If the funds do not appear in your account, refresh your account by logging off and signing in again.  If the funds have not been added to your account balance after refreshing your account, please contact customer service for assistance.

How do I withdraw my winnings from my account?

Withdrawals can be made back to your William Hill Prepaid Card.  You can also visit one of our retail locations to receive a cash withdrawal.  You can also contact the William Hill customer service team for additional options for larger withdrawals. Additional details for each option are provided below.

How do I transfer my winnings back to my William Hill Prepaid Card?

Select the withdraw funds option from the account menu and the William Hill Prepaid Card from the withdrawal options.  Enter and confirm the amount you wish to transfer to the account. There is a $20 minimum. There are no fees for loading the William Hill Prepaid Card or for transferring the funds to or from the William Hill player account.  There is no also monthly fee to maintain this prepaid card.  Learn more about the William Hill Prepaid Card here.

How can I make my cash withdrawal at a William Hill retail location?

Our retail locations are  Monmouth Park Sports Book and William Hill Sports Book at Ocean Resort Casino. Just present your valid photo ID at one of the sports book windows and one of our ticket writers will happily assist.  There is no minimum withdrawal at the cash window and you may withdraw up to $3000 from your account per day.  Click on the location above for additional information about directions and hours of operation for the William Hill Sports Book.

How long will it take to receive my payout?

Your withdrawal request should be processed within 72 hours, but generally much quicker. We may request additional documentation be provided for a withdrawal request to insure customer security.

Once the transaction has been approved, the William Hill Prepaid Card will receive the funds immediately.

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