Responsible Gambling

Responsible Gaming

The state of Michigan is committed to ensuring sports betting is offered within the state in a safe, fun, and entertaining way. Therefore, it provides a helpline and referral service for those who are or might be exhibiting compulsive gambling behavior. If you or someone you know has a gambling problem and wants help, call the Michigan Department of Health and Human Services Gambling Disorder Helpline at: 800-270-7117.

Please note, in Michigan, it is unlawful for any individual who is under 21 years of age or is noticeably intoxicated or impaired to engage in sports wagering. William Hill reserves the right to institute repercussion for any individuals suspected of being an underage player.

Repercussions may include immediate stoppage of play, account closure, and confiscation of winnings. For more information on William Hill’s commitment to underage play prevention click here.

Limit Setting and Self-Exclusion in the State of Michigan

William Hill empowers its players by offering them several limit options to enjoy their gaming experience responsibly.

William Hill Limit setting capabilities are found in Account Settings and are subject to jurisdictional requirements.

State of Michigan State-Wide Self-Exclusion

Customers inquiring about self-exclusion may be done directly through their online William Hill account, or by calling the Michigan Department of Health and Human Services Gambling Disorder Helpline at 1-800-270-7117 or by visiting the Michigan Gaming Control Board’s Compulsive/Problem Gambling website:

https://www.michigan.gov/mgcb/0,4620,7-351-79256-231582--,00.html

Michigan’s self-exclusion process is available in the state of Michigan for a period of one or five years.

William Hill US Sports Book Self-Exclusion

An individual may request to have their name placed on William Hill’s voluntary self-exclusion list for a minimum of twelve (12) months from the date of acknowledgement of enrollment if they feel at risk of developing gambling-related problems. Patrons may exclude directly through a sports book or by mailing in a William Hill Self-Exclusion form found here.

William Hill’s US Self-Exclusion program will ban the requestor from all Michigan-based William Hill sports books. After twelve (12) months from the date of acknowledgement of enrollment in the program, a patron may request reinstatement of privileges, in writing, by completing a Reinstatement Form.

A patron’s request also includes the exclusion of all William Hill privileges, including William Hill Reward Card benefits, play privileges, direct mail marketing, special promotions, offers, and events via push notifications, e-mail, and other means, including SMS messaging.

The privileges are excluded for the duration of the exclusionary period. This request will be applicable at all William Hill owned and operated properties, including all properties that are opened or acquired after the date of the request.

Please note: At the completion of one’s Self-Exclusion period, the following actions are mandatory for consideration of reinstatement.

  • A standardized letter should be sent to The William Hill Office of Self-Exclusion indicating one’s interest and intent to return to William Hill Sports Books.
  • Requestors cannot be found to have breached their current Self-Exclusion agreement at any time within exclusion period.
  • Only those who have fulfilled the self-exclusion term as outlined per jurisdictional requirement and adhere to items one and two shall be considered for reinstatement.
  • Consideration of a request for reinstatement of privileges will occur no sooner than thirty (30) days from receipt of the properly completed and executed Reinstatement Form.

The address to send Self-Exclusion and Reinstatement Forms to is:

William Hill US

Office of Responsible Gaming

6325 S. Rainbow Boulevard

Las Vegas, NV 89118

Opt Out Program

Upon request, a customer may opt-out of receiving marketing communications including SMS messaging from William Hill by emailing responsiblegaming@williamhill.us or marketing@williamhill.us or by calling (855) 754-1200.

Customers may also write to us at:

William Hill US

Marketing Department

6325 S. Rainbow Blvd., Suite 100

Las Vegas, NV 89118

In Michigan, it is unlawful for any individual who is under 21 years of age or is noticeably intoxicated or impaired to engage in sports wagering.

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