Responsible Gambling

Responsible Gaming

The state of Iowa is committed to ensuring sports betting is offered within the state in a safe, fun, and entertaining way. Therefore, it provides a helpline and referral service for those who are or might be exhibiting compulsive gambling behavior. If you or someone you know has a gambling problem, call or 1-800-BETSOFF.

Please note, in Iowa, it is unlawful for any individual who is under 21 years of age or is noticeably intoxicated or impaired to engage in sports wagering. Caesars Sportsbook reserves the right to institute repercussion for any individuals suspected of being an underage player.

Repercussions may include immediate stoppage of play, account closure, and confiscation of winnings. For more

Limit Setting and Self-Exclusion in the State of Iowa

Caesars Sportsbook empowers its players by offering them several limit options to enjoy their gaming experience responsibly.

Caesars Sportsbook Limit setting capabilities are found in Account Settings and are subject to jurisdictional requirements.

Self-Exclusion in the State of Iowa

State of Iowa State-Wide Self-Exclusion

For patrons who wish to self-exclude from all forms of gaming in Iowa, the exclusion process must be done by completing the IRGC’s enrollment form and submitting it in one of the following ways: either by email, by mail, or by enrolling in person at the IRGC Des Moines office, an Iowa Gambling Treatment Program (IGTP) agency, or any state licensed gambling facility. Enrollment in the program begins on the date next to the signature on the enrollment form, unless otherwise specified by the IRGC. The state of Iowa’s self-exclusion program is available for a period of five years or life.

Caesars Sportsbook Sportsbook Self-Exclusion

In the state of Iowa, Caesars Sportsbook customers can self-exclude from further wagering for a minimum of twelve (12) months from the date of acknowledgement of enrollment if they feel at risk of developing gambling-related problems. Patrons may exclude directly through a sportsbook or by mailing in a Caesars Sportsbook Self-Exclusion form found here.

Caesars Sportsbook Self-Exclusion program will ban the requestor from all Iowa-based Caesars Sportsbooks. After twelve (12) months from the date of acknowledgement of enrollment in the program, a patron may request reinstatement of privileges, in writing, by completing a Reinstatement Form.

A patron’s request also includes the exclusion of all Caesars Sportsbook privileges, including Caesars Sportsbook Reward Card benefits, play privileges, direct mail marketing, special promotions, offers, and events via push notifications, e-mail, and other means, including SMS messaging.

The privileges are excluded for the duration of the exclusionary period. This request will be applicable at all Caesars Sportsbook owned and operated properties, including all properties that are opened or acquired after the date of the request.

Please note: At the completion of one’s Self-Exclusion period, the following actions are mandatory for consideration of reinstatement.

  • A standardized letter should be sent to The Caesars Sportsbook Office of Self-Exclusion indicating one’s interest and intent to return to Caesars Sportsbooks.
  • Requestors cannot be found to have breached their current Self-Exclusion agreement at any time within exclusion period.
  • Only those who have fulfilled the self-exclusion term as outlined per jurisdictional requirement and adhere to items one and two shall be considered for reinstatement.
  • Consideration of a request for reinstatement of privileges will occur no sooner than thirty (30) days from receipt of the properly completed and executed Reinstatement Form.

The address to send Self-Exclusion and Reinstatement Forms to is:

William Hill US

Office of Responsible Gaming

6325 S. Rainbow Boulevard

Las Vegas, NV 89118

Opt Out Program

Upon request, a customer may opt-out of receiving marketing communications including SMS messaging from Caesars Sportsbook by emailing responsiblegaming@ or marketing@williamhill.us or by calling (855) 474-0606.

Customers may also write to us at:

William Hill US

Marketing Department

6325 S. Rainbow Blvd., Suite 100

Las Vegas, NV 89118

In Iowa, it is unlawful for any individual who is under 21 years of age or is noticeably intoxicated or impaired to engage in sports wagering.

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