House Rules

Iowa Retail and Mobile House Rules
American Wagering, Inc, d/b/a William Hill and Caesars Sportsbook (collectively referred to as “The Company” or “we,” “us,” or “our”) present these House Rules for any of our mobile betting applications (the “Betting Apps”), kiosks and , Caesars retail sportsbooks in the state of Iowa.

GENERAL BETTING RULES

1. EVENTS ON WHICH BETS ARE ACCEPTED

We only accept bets on approved sporting events, numbers betting or special events as listed in these House Rules or where the bet has been agreed and authorized by the Trading Department. Any bets accepted in error and not so authorized or covered will be declared void.

Wagers may be accepted at other than the posted odds, please check your ticket prior to confirming and accepting the wager.

For all events that offers a FIELD wager option, FIELD is defined as any participant/team that does not offer their own odds regardless of where they are listed in the wager offerings.

All wagers will be deemed to have been accepted from the individual placing the wager only, and not on behalf of any entity.

Wagering rules and conditions are subject to change; please refer to Retail Text Screens & Mobile displays for details.  If there is a conflict between a stipulation on Retail Text Screens & Mobile display and these House Rules the stipulation on the Retail Text Screens & Mobile display will prevail.

Management will keep a record of all point spreads, odds, final scores, and related betting proposition statistics to protect both the customer and The Company in case of an obvious computer, mechanical, technical, or human error

Due to the current COVID-19 protocols being used by each individual Sports League, please be aware that wagers based on season start dates and length, game length, game time, number of games played, players eligible and any other type of wager available may be affected.  Seasons, games, or players being altered, shortened, cancelled, or declared out due to the COVID-19 Pandemic may include but not be limited to a “No Action” refund depending on the type of wager that was placed.  For any questions please contact Customer Support or see a Sportsbook Employee for clarification.

2. WINNINGS BY PATRON

The maximum winnings categories listed below apply to bets placed online and at retail outlets. The maximum winnings categories are in U.S. Dollars. A bet is accepted on the basis that it is the investment of one customer only and the following are the maximum amounts that can be won (excluding stake) by a customer in one day's betting regardless of stake.

Where bets have been placed on different days, the maximum amount that can be won in one day's betting is determined by the day on which the final event on each bet is resolved, rather than the day on which each individual bet is placed.

- SPORT MAXIMUM PAYOUT

  • $25 Million

Calculations for wager types are as follows:  

Money line payoff – The money line is expressed as a three-digit number.  For example,

  1. -150 means a player must bet $150 for every $100 they wish to win, and multiples thereof. Or, +140 means a player will win $140 for every $100 bet.
  2. Point spread payoff - Bets on the point spread are offered at 11 to 10 odds, unless otherwise stated.  For example, a player must bet $11 to win $10, or $110 to win $100.
  3. Parlay payoff – In the event of a void leg or wagering tie within a parlay, the parlay reduces to the next lowest amount of legs.

Determining a Winner:

  1. The winner of an event or game will be determined on the date of the event's conclusion. Management does not recognize suspended games, protests, overturned decisions, changes to the score, etc. any time after the date that the event was completed.   Management, at its sole discretion, may delay payment of winning wagers if the final score is questioned or challenged.
  2. The winner of an event or proposition wager that occurs while a game or match is in progress will be used to determine the winner as soon as the event is complete, regardless if the game or match is played to its conclusion, unless otherwise specified.

3.  SAME-GAME PARLAY RULES

  1. If any leg of a Same-Game Parlay bet relates to an existing market on site, rules for that market will apply. For example, if a Same-Game Parlay bet includes a player to score an anytime touchdown & the selected player scores only scores via passing touchdowns, this bet will be graded a loser because the Anytime Touchdown Scorer rules do not include touchdowns scored as a passer.
  2. If any leg of the Same-Game Parlay bet is made void or settles as a push, then the whole bet would become a void or a push.  The exception to this is if the outcome of the bet requested can still happen.
  3. A Same-Game Parlay bet may contain up to 10 legs. Same-Game Parlays do not support wagers with more than 10 legs.
  4. A Same-Game Parlay bet must be placed from a single game. Same-Game Parlay wagers cannot be combined across multiple games.
  5. If part of the bet requested consists of one of two named players to score at any time during a game, bets placed on that market will stand if one or both of those players play any part in that game.

4. NON-RUNNERS / NON-PARTICIPANTS AND VOID SELECTIONS

When a selection is made void or does not run, then in single bets the stake will be returned. In accumulative bets the stake will run on to the remaining selection(s) with a two-leg parlay becoming a straight, a three-leg parlay becoming a two-leg parlay and so on. Unless a specific reference is made in the individual section that covers the sport, abandoned or postponed events are void. However, bets in markets that have already been resolved at the time of abandonment, such as 'first touchdown scorer' etc. will stand.

5. DEAD HEATS

In a DEAD HEAT the stake money on a selection is divided by the number of runners or competitors involved in the dead heat. The full odds are then paid to the divided stake, with the remainder of the stake money being lost.

6. RELATED CONTINGENCIES

Accumulative/multiple bets are not accepted where the outcome of one part of the bet contributes to the outcome of another. If taken in error, the stake will be invested on the selection with the largest price. Where two or more selections are quoted at the largest price, the stake will be divided equally between them. However, where the related parts of the bet are resolved at different times, unless 'special double' or 'special accumulative' odds are available, bets will be settled as instructed with the odds for the second or subsequent legs being determined at each individual stage.

FOR EXAMPLE:  In a hockey game, if a parlay mistakenly goes through on the Rangers to win in 60-minute regulation time and the Rangers to win on the money line in the main game market, that would be a related contingency. If the Rangers win in 60 minutes of regulation time, they would also win in the main game money line market. So, in that case, a $20 parlay would be paid as a straight bet on the best price of the two legs that were parlayed.

7. SPORTS GOVERNING BODIES

It is a condition of our acceptance of bets from you that, and by offering to place a bet with us, you represent that:

a. You are not prohibited from entering into the bet by any term of your contract of employment or other professional contract or any rule of a Sports Governing Body, which applies to you.

b. You are not aware of any circumstance which would make the placing of the bet a breach of a rule on betting applied by a Sports Governing Body.

c. Where the bet is placed on the outcome of a race, competition or other event or process or on the likelihood of anything occurring you do not know the outcome of the event or have not been involved in events which adversely affected the potential outcome.

d. In the event of any such representation by you proving to be false your stake will be forfeited, and we shall not be obliged to pay any winnings which might otherwise have been payable in respect of the bet.

e. We have a memorandum of understanding with Sports Governing Bodies where we will share information with them where there is suspicious betting, or where we identify bets that have not been placed in accordance with our rules for Sports Governing Bodies.

8. DATA SUPPLIED BY A THIRD PARTY

Please be aware that data such as current scores, time elapsed etc. that is displayed on our site or on our text screens is sourced from a 'live feed' provided by a third party and may be subject to time delay and/or be inaccurate. If you rely on this data to place bets, you do so entirely at your own risk and The Company accept no responsibility for any loss (direct or indirect) suffered by you as a result of your reliance on it.

9. RIGGING

We reserve the right to withhold payment or void any bet(s) if we have any reasonable suspicion and/or evidence that the prices or the pool have been manipulated or where a race, event or match has been rigged and this reasonable suspicion and/or evidence has caused us to report the match to the proper regulatory authorities. Evidence of the above may be based on the size, volume or pattern of bets placed with The Company across any or all our betting channels.

10. TIME OF ACCEPTANCE

If betting Live is available, bets will stand and be settled at the current Live price at the time the bet was struck. Where betting Live is not available, any bet that is inadvertently accepted after this time will be void, unless we are satisfied that the bet was placed before the actual start of the event, except in the following circumstances: on a Golf event up to 15 minutes after the start time; a Soccer match up to 15 minutes after the start time, provided there has been no goals scored or players sent off and any of the following sports events up to 5 minutes after the start time: Football; Baseball; Basketball; Cycling; Darts; Ice Hockey; Rugby; Tennis.

11. LIVE BET ACCEPTANCE

For the purposes of security and integrity, Live bets (meaning events that have already started) are subject to an automated time delay prior to acceptance.

Prior to clicking "place bet," if the price changes on a selection, the price will update automatically in your bet slip. After clicking place bet, if there is a minor price change resulting in a higher payout on a selection, the bet will be accepted at the new price. If the price changes by more than 5%, the bet will not be placed, and it will be re-offered in the bet slip at the new price. A bet will never be placed at worse odds if the point spread, total or any additional market sees an adjustment to the line. Price change thresholds are subject to review and change with regulatory approval.

A betting market may be suspended when something of significance occurs or is likely to occur (ex: goal, touchdown, ejection, etc.). Betting markets may also be suspended due to the time elapsed in the match, the market becoming uncompetitive or for technical reasons. The above examples are not exhaustive and there may be other reasons that are not listed. While a market is suspended, bets cannot be placed and cash out may not be available.

12. OBVIOUS PRICE OR TERMS ERRORS

We do all that we can to avoid errors, however we cannot accept responsibility for obvious errors, also referred to as palpable errors, or omissions in respect of the announcing, publishing, or marking of prices, spreads, or results that occur despite our every effort to ensure total accuracy.

  1. A non–exhaustive list of “obvious errors” is as follows:
    • the prices/terms offered are materially different from those available in the general market at the time the bet was placed.
    • the prices/terms offered at the time the bet is placed are clearly incorrect given the probability of the event occurring.
    • odds or terms of a bet have been misquoted as a result of human or system error.
    • where we have continued to accept bets on a game which should have been suspended, including where the relevant event is in progress or had already finished.
    • where an error is made by us as to the amount of winnings/returns that are paid to you, including as a result of a manual or computer input error.
    • where markets are created and graded for an event or matchup that does not take place
  2. We reserve the right to correct any obvious error made on a bet placed in one of our betting Live markets and settle at the correct price or terms, which were actually available with The Company (absent the obvious error) at the time the bet was struck.
  3. When a bet is placed on a market offered before an event has started and more advantageous odds or terms than those actually available with The Company are applied, we will either settle the bet at the correct price or terms available with The Company.

Where the incorrect odds or terms are less advantageous than those available with The Company, the odds or terms will be amended to the correct odds or terms available.

Example: The Company briefly displayed live odds of New York Rangers -500 | Draw +400 | Philadelphia Flyers +300 with the live score Flyers 3, Rangers 1. You placed a bet on the Philadelphia Flyers to win the game at +300. Could my bet be overturned at this price?

Yes, because the odds for both teams could be transposed. If this was an obvious error because the odds are materially different from that available in the general market and are clearly incorrect given the probability of each team winning the game, this bet could be void.

13. CASHOUT

Cash out gives the opportunity to settle a bet at the value displayed before the market is resulted on mobile.

  1. Cash out is available for a range of markets both Pregame and Live if the bet is still running and betting is still available on every unsettled selection. If a parlay bet is made up of both Pregame and Live markets, cash out will apply to each applicable leg.
    • Example: for a match goals over/under parlay placed live in Arsenal v Liverpool and before play in Chelsea v Stoke, cash out WILL be available during play in Arsenal v Liverpool and before play in Chelsea v Stoke. Cash out WILL NOT be available during play in Chelsea v Stoke.
  2. Cash out is available on selected markets if the bet is still running and betting is still available on every unsettled selection for all bet types, including parlays, teasers, round robins, etc.
  3. Bets can be cashed out when the cash out value indicates as such.
  4. Cash out can be accessed in the open bets tab. A pre-determined settlement value will be offered based upon the selections, prices taken and current status of the betting transaction.

Example:

  • A $5 parlay is placed on West Ham, Everton, and Tottenham.
  • West Ham and Everton both win their matches and Tottenham is due to kickoff next.
  • A cash out settlement value will be offered on completion of the West Ham and Everton matches, before kickoff and during play of the Tottenham match providing betting is still available. The cash settlement can be redeemed immediately
  • The cash out settlement value is non-negotiable.
  • Bets will be capped at the maximum cash in settlement value of $25,000.
  • If the cash in my bet settlement value changes during a settlement transaction, the transaction will not complete and a revised settlement value will be offered, which will have to be accepted before proceeding.
  • Where an obvious pricing error, also referred to as a palpable error, occurs that selection may not be cashed out.
  • If the cash out settlement value has been accepted in error, the cash out transaction will be made void and the bet will be settled on the original bet instructions with the correct price(s) applied.
  • If subsequent attempts are made to place bets and cash out on the same market(s) before the obvious error has been corrected then, the cash out settlement value and the bet stake(s) will be made void.
  • Cash out is an automated facility and is subject to the availability of betting. Therefore, if betting is not available on any market with the given bet, a cash out settlement will not be offered.
  • Cash out may be affected if your bet triggers a promotion. See individual promotional terms for details.

14. TEASERS

A teaser consists of 2-to-8 Football or Basketball events parlayed together with adjusted spreads and/or totals with special odds applied. Odds are calculated by a table (link to table here but copied below).

  1. If a teaser wager is reduced to one live leg (due to a push, void, etc.), a wager with a winning selection will be paid out at the odds listed in the table below.
  2. Teasers can only be placed on main, full-game spread and total markets.
  3. For cross-sport teasers, the lowest odds are applied.
 

NFL

College Football

Pro + College Basketball

Selections

6pt

6.5pt

7pt

6pt

6.5pt

7pt

4pt

5pt

6pt

Level

1

2

3

1

2

3

1

2

3

1 (for settlement only)

-260

-280

-300

-240

-260

-280

-250

-270

-300

2

-120

-130

-140

100

-110

-120

-110

-120

-140

3

160

145

130

180

160

130

180

150

120

4

260

220

200

280

250

200

250

220

180

5

400

350

300

450

400

350

400

350

300

6

600

500

450

700

600

500

600

500

450

7

800

700

600

1000

800

700

800

700

600

8

1000

900

800

1200

1000

900

1000

900

800

15. Patron Complaints

Patrons will contact Customer Support via phone, email, and live chat:

Customer Service address and phone number are:

Caesars Sportsbook Iowa

P.O. Box 400070

Las Vegas, NV 89140

(855) 474-0606

support-IA@caesarssportsbook.com

  1. The Company shall attempt to resolve all patron disputes with the patron by investigating each patron complaint and providing a response to the patron within ten (10) business days.
  2. If the Company refuses payment of alleged winnings to a patron or the Company and the patron are unable to resolve the dispute, the patron has the right to contact Iowa Racing and Gaming Commission at irgc@iowa.gov and file a dispute.

16. Retail Sportsbook Rules:

1.     The use of two-way electronics communication devices while you are at the counter placing a wager is prohibited.

2.     Iowa law prohibits persons under the age of 21 from wagering, collecting winning wagers or loitering in or about the Race and Sports Book area.

3.     Customers may fund wagers via the following methods:

a.     Retail terminals accept cash, winning tickets, cash equivalent vouchers, Rewards Card Player Point(s).

b.     Kiosk terminals accept cash, winning tickets, or cash equivalent vouchers.

4.     NOTIFICATION OF ODDS OR PROPOSITION CHANGES

a.     The latest odds / prices are reflected on the display boards within the Sportsbook

b.     For any wagers being placed via a Kiosk:

1.     Once a selection has been added to the bet slip a price/handicap change is indicated on the betslip.

*      It will turn yellow over a 3 seconds transition.

*      A message is placed at the top of the betslip

*      The boarder around the selection will remain highlighted for the length of time that the selection remains in the betslip or until bet opportunities is recalled (for example selection added/removed)

2.     If a bet is not placed then a bet placement error is shown.

c.     For any wagers being placed via a teller (using the POS terminal at the window/ counter):

1.     Once a selection has been added to the bet slip a price/handicap change is indicated on the betslip.

*      It will turn yellow over a 3 seconds transition.

*      A message is placed at the top of the betslip

*      The boarder around the selection will remain highlighted for the length of time that the selection remains in the betslip or until bet opportunities is recalled (for example selection added/removed)

2.     If a bet is not placed then a bet placement error is shown to the teller and the patron will be notified.

d.     All prices of wagers as placed are clearly shown on the wager ticket along with the potential return if it wins.

5.     TICKET ACCURACY

a.     Please check your ticket for accuracy as all tickets go as written after you leave the wagering counter. Once a wager is accepted by both parties, tickets will not be altered or voided except at the discretion of Management and with the approval of both parties.

b.     No winning wager will be paid without the customer copy of the wagering ticket, except for lost, stolen or unreadable tickets which will be honored as stated below.

c.     Management is not responsible for lost, stolen, altered or unreadable tickets. For all honored lost or stolen tickets, once the rightful owner of a winning ticket has been determined, payment will be made as soon as possible. For all lost, stolen, or unreadable tickets where the rightful owner cannot be immediately determined the waiting period for honored claims will be one (1) year from the time of the event, after which they are void.  All determinations concerning the owner of lost or stolen tickets shall lie in the absolute discretion of Management and shall be final.

d.     Winning tickets expire after one (1) year from the time of the event.

e.     Payoffs may be delayed until the next regular banking day at Managements discretion.

f.      Payoffs up to $400,000 can be paid in cash. Amounts higher than $400,000 will be paid by check or wire transfer.

g.     The time on the tickets is Central Standard Time.

h.     Winning tickets may be mailed in for redemption to the address on the reverse side of the ticket. See the reverse side of the wagering ticket for mail-in collection instructions and address. If a self-addressed envelope is not included, a processing fee may be charged.

6.     PAYOUTS (ROUNDING)

a.     All payout calculations for Retail bets are rounded to the nearest nickel.

b.     Rounding of the payout of all cash-equivalent bets to the nearest nickel are:

*      1 cent and 2 cent amounts to be rounded down to 0 cent

*      3 cent and 4 cent amounts rounded up to 5 cent

*      6 cent and 7 cent amounts to be rounded down to 5 cent

*      8 cent and 9 cent amounts rounded up to 10 cent

c.     Rounding is applied to all bet types and amounts applicable to wagers refunded due to them being cancelled, voided, or pushed bets

7.     PAYOUTS (CALCULATION)

a.     Calculations for wager types are as follows:

*      Odds – Odds can be displayed in American, Fractional, or Decimal format (display at patron selection on Kiosk).  Payout calculation is the same regardless of selected odds format.

*      Parlay payoff – Parlay odds are calculated by multiplying odds of each leg within the Parlay. In the event of a Void leg within a Parlay, the Parlay will ignore that selection.

*      Teaser payoff – Teaser pay charts are posted alongside the house rules.

17. FUTURES BET SETTLEMENT

a.     All futures bets placed will be action regardless of any playoff structural changes the leagues deem necessary

*      If a league declares a championship winner, all bets on the winning team will be paid out regardless of playoff format.

*      Bets will be paid out if the league declares a championship winner without playoffs taking place during the league year.

*      If a league does not declare a championship winner, all futures bets will be void.

18. FREE BETS

  1. A “Free Bet(s)” is a promotional non-cashable bonus offered by The Company to qualified patrons (“Free Bet(s)”).
  2. Free Bets can only be spent on sports wagers as specified by promotional Terms and Conditions and are subject to our Standard Promotional Terms and Conditions.
  3. Free Bets can be viewed under the “Bonus Activity” menu in Account Settings.
  4. Free Bets have no cash value and may not be redeemed for cash or Company account credit.
  5. Free Bets are non-refundable, and may not be exchanged, substituted or transferred.
  6. Free Bet stake is not included in any winnings from a redeemed Free Bet.
  7. Free Bets cannot be redeemed on wagers that would split a Free Bet between multiple results including, but not limited to round robins, full covers, and/or certain specialty wagers.
  8. Wagers placed with Free Bets that are canceled, voided, or graded “tie” do not automatically result in any Free Bet being returned to a patron’s account.  The Company, in its sole discretion, may choose to refund such Free Bets.  In the event that a Free Bet bonus is refunded due to a wager placed with a Free Bet being canceled, voided, or graded tie, the Free Bet will be re-added to a patron’s account within 5 business days.  Refunded Free Bet bonuses expire within 7 days of the time they are refunded unless otherwise specified by Terms and Conditions.
  9. The Estimated Return on the Bet Slip indicates the expected amount a winning Free Bet will return.
  10. A Free Bet bonus cannot be partially redeemed. If you attempt to place a wager for lesser total stake than the value of your free bet token, you will not receive any further free bet tokens.
  11. Free Bets are valid for 7 days unless otherwise specified in the Bonus' details in the 'My Account' section of a patron’s Company Account.  If Free Bets are not used within their expiration date, they will automatically expire and be removed from a patron’s Company Account.
  12. Free Bets cannot be redeemed or used for any Company product other than eligible sports wagers.
  13. Use of a Free Bet(s) does not count toward the minimum wagering requirements of any promotion.  Only wagers placed with real money are counted toward the wagering requirements of any promotion.
  14. The Company may, at its discretion, limit the maximum number of individual Free Bets and/or the maximum combined value of Free Bets a patron may simultaneously have active at any time.

19. BONUS CASH

  1. “Bonus Cash” is a promotional non-cashable bonus offered by to qualified patrons (“Bonus Cash)”).
  2. Bonus Cash can only be spent on sports wagers as specified by promotional Terms and Conditions and are subject to our Standard Promotional Terms and Conditions.
  3. Bonus cash balance and remaining rollover requirements can be viewed under the “Bonus Activity” menu in Account Settings.
  4. Any funds held as Bonus cash are released to the patrons cash balance once wagering requirements are met.
  5. Bonus cash has no cash value and may not be redeemed for cash or mobile account credit.
  6. Bonus cash is non-refundable, and may not be exchanged, substituted or transferred.
  7. Winnings from Bonus cash wagers are added to the Bonus cash balance, and released once wagering requirements are met.
  8. Bonus cash cannot be redeemed on wagers that would split Bonus cash between multiple results including, but not limited to round robins, full covers, and/or certain specialty wagers.
  9. Wagers placed with Bonus cash that are canceled, voided, or graded “tie” do not automatically result in any Bonus cash being returned to a patron’s account. Management, in its sole discretion, may choose to refund such Bonus cash.  In the event that Bonus cash is refunded due to a wager placed with Bonus cash being canceled, voided, or graded tie, the Bonus cash will be re-added to a patron’s account within 5 business days.  Refunded Bonus cash amounts expire within 7 days of the time they are refunded unless otherwise specified by Terms and Conditions.
  10. The Estimated Return on the Bet Slip indicates the expected amount a winning Bonus Cash wager will return.
  11. Bonus Cash and real cash can be combined for wagering. Any winnings are split proportionally as Bonus Cash and real cash i.e. if a $20 wager placed with $10 of real cash and $10 of Bonus Cash is graded as a “win” and would pay $40. The Patron receives $20 as real cash winnings and $20 as Bonus Cash winnings.
  12. Bonus cash cannot be redeemed or used for any Company product other than eligible sports wagers.
  13. While customers have an active Bonus Cash bonus, any amounts wagered will first be funded from any available real cash balance.
  14. While customers have an active Bonus Cash bonus, they are restricted from withdrawing real money. In order to withdraw customers must either complete or forfeit their active Bonus cash bonus.
  15. The use of Bonus Cash wagering does not count towards wagering requirements of other available promotions. The use of Bonus Cash bonuses only count towards the wagering requirements of the promotion from which they were awarded.
  16. Management may, at its discretion, limit the maximum number of individual Bonus Cash bonuses and/or the maximum combined value of Bonus Cash a patron may simultaneously have active at any time.

Full Cover

A Full Cover bet is a package of wagers that contains all possible multi-bet options based upon the given number of selections. These bets give you more options to win even if one or more of your straight bets lose.

Example: if you have 3 selections in your bet slip (Patriots, Eagles, and Falcons), then the Full Cover bet will consist of 3 straight bets, 3 round robins by 2’s (Patriots + Eagles, Patriots + Falcons, and Eagles + Falcons) and 1 three-team parlay. If the Eagles lose but Patriots and Falcons both win, your Patriots + Falcons round robin is a winner along with your 2 straight bets, but the other two round robins and the three-team parlay are losers.

For each Full Cover bet, the amount wagered is multiplied by the number of available options.

Available Options

Full cover with 3 selections

  • 3 X straight bets
  • 3 X round robins by 2
  • 1 X 3 team parlay
  • 7 bets total

Full cover with 4 selections 

  • 4 X straight bets
  • 6 X round robins by 2
  • 4 X round robins by 3
  • 1 X 4 team parlay
  • 15 bets total

Full cover with 5 selections 

  • 5 X straight bets
  • 10 X round robins by 2
  • 10 X round robins by 3
  • 5 X round robins by 4
  • 1 X 5 team parlay
  • 31 bets total

Full cover with 6 selections 

  • 6 X straight bets
  • 15 X round robins by 2
  • 20 X round robins by 3
  • 15 X round robins by 4
  • 6 X round robins by 5
  • 1 X 6 team parlay
  • 63 bets total